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Service-Cloud-Consultant Latest Braindumps Files - Reliable Service-Cloud-Consultant Dumps Pdf

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Salesforce Certified Service cloud consultant exam is intended for experienced Salesforce professionals who have a strong understanding of Salesforce products and services. Candidates should have experience with Service Cloud implementation and should have a good understanding of customer service best practices. Service-Cloud-Consultant exam is designed to validate the candidate’s knowledge of Service Cloud functionality and their ability to design and implement Service Cloud solutions.

Salesforce Service-Cloud-Consultant certification exam is designed for professionals who have expertise in the Salesforce service cloud platform. Salesforce Certified Service cloud consultant certification validates the skills and knowledge required to design and implement Salesforce service cloud solutions that meet customer requirements. Service-Cloud-Consultant Exam consists of 60 multiple-choice questions and costs $200 for registration.

Salesforce Service-Cloud-Consultant certification is a valuable credential for professionals who work with the Salesforce Service Cloud. It demonstrates that the candidate has the knowledge and skills to configure and implement Service Cloud solutions. Salesforce Certified Service cloud consultant certification is recognized by employers and can help professionals advance their careers by opening up new job opportunities and higher salaries.

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Salesforce Certified Service cloud consultant Sample Questions (Q196-Q201):

NEW QUESTION # 196
A company is planning for the migration of an existing knowledge base into Salesforce Knowledge. Which set
of factors should be considered in selecting which articles to migrate?

A. Last modified date and frequent search terms
B. Original creation date and total number of article views
C. Original creation date and average rating of articles
D. Last modified date and number of recent article views

Answer: D

NEW QUESTION # 197
Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge -Centered Support (KCS) methodology.
Which two benefits can be expected from KCS adoption?
Choose 2 answers

A. A knowledge article life cycle that evolves based on usage and demand
B. Reduced issue resolution time
C. A knowledge article life cycle that is implemented correctly the first time and does not need to change
D. Reduced first contact resolution

Answer: A,B

Explanation:
These are two benefits that can be expected from Knowledge-Centered Support (KCS) adoption. KCS is a methodology that focuses on creating and maintaining knowledge as a by-product of solving issues. KCS advocates for a knowledge article life cycle that evolves based on usage and demand, meaning that articles are updated and improved based on feedback, analytics, and relevance. KCS also aims to reduce issue resolution time by enabling agents to find and reuse existing knowledge articles, as well as creating new articles for future use. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.knowledge_kcs_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.knowledge_kcs_benefits.htm&type=5

NEW QUESTION # 198
Cloud Kicks (CK) provides varying levels of support based on the customer's Service Contract. For customer with a Gold Service Contract, agents must provide a response to each customer contact witin the 24 hours. CK plans to use Milestones.
What is the recommended Milestone Recurrence Type to meet the requirements?

A. Independent
B. No Resource
C. Auto-Add
D. Sequential

Answer: D

NEW QUESTION # 199
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers

A. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
B. Set up analytical snapshots to capture key case information and create historical trending reports.
C. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
D. Set up a Salesforce Customer Community that will allow customers to create cases online.

Answer: C,D

NEW QUESTION # 200
The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? Choose 2 answers

A. Number of cases closed by self-service users.
B. Average call handle time by team.
C. Number of Knowledge articles created each month.
D. Number of cases created using Communities by month.

Answer: A,D

NEW QUESTION # 201
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