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ISO-IEC-20000-Foundation Discount Code, ISO-IEC-20000-Foundation Training Material

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
IEC 20000-1:

Topic 2

ISO
IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

Topic 3

This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

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ISO-IEC-20000-Foundation Training Material | Valid ISO-IEC-20000-Foundation Test Preparation

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q20-Q25):

NEW QUESTION # 20
How are ISO/IEC 20000 Parts 1, 2, and 3 used?

A. Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way
B. It is mandatory for a service provider to conform to all parts of the standard
C. A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3
D. Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider

Answer: A

NEW QUESTION # 21
Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?

A. Financial, suppliers, and service desk
B. Information, suppliers, and work areas
C. Technical, information, and financial
D. Technical, work areas, and service desk

Answer: C

NEW QUESTION # 22
Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

A. The Registered Certification Body
B. A consultancy organization
C. Any process owner
D. Top management

Answer: D

NEW QUESTION # 23
What is the intent of incident management?

A. To communicate with customers as to future service disruptions
B. To restore services as quickly as possible
C. To match new incidents to known errors
D. To track problems into the known error database

Answer: B

NEW QUESTION # 24
Which would NOT be included in a service management plan?

A. Technology used to support the service management system
B. Service desk contact details and hours of service
C. Resources required to operate the service management system
D. List of services

Answer: B

NEW QUESTION # 25
......

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